Course catalogue

Leaders face conflict situations regularly as they manage team members, departmental issues, and organizational challenges. While there are core principles for solving these problems, they can’t all be solved using one strategy. Personality conflict between co-workers requires one approach, while an interdepartmental conflict requires another. In this lesson, we’ll look at several incidents and discuss how to resolve them. We’ll also suggest other strategies you can employ to address and minimize conflict in your workplace.

• Manage small group conflict   

• Manage large group conflict   

• Identify more strategies, tools, and thoughts on managing conflict

Leaders of successful sales organizations focus on strategic planning, intentional hiring, and effective coaching. They build a solid and well-defined sales framework that undergirds their sales team’s efforts. They prioritize hiring people who have the right skills, energy, and outlook. And they develop work environments that are highly structured, purposefully challenging, and appropriately supportive. When sales leaders achieve a good balance of these three factors, the sales process is streamlined, organized, and successful. 

• Build a strategic framework   

• Hire qualified salespeople  

• Coach your team members

Follow Social Distancing: Avoid close contact with one another. Keep at least a six feet (2 meters) or the governmental recommended distance.

Provided in association with Astutis, NEBOSH Learning Partner 807.

The NEBOSH National Diploma in Occupational Health and Safety is an advanced health and safety qualification. Equivalent to an undergraduate degree in OHS. The NEBOSH Diploma is NEBOSH's flagship qualification. It is recognized by employers and professional bodies in over 180 countries around the world!

The qualification will develop competence in all areas of health and safety so you can reduce risk in dangerous environments and keep people safe. It is the ideal course if you want a successful, long-term career in health and safety.

Unit A: Managing Health and Safety

This unit provides an in-depth understanding of the key areas for managing health and safety, covering moral, economic, and societal drivers, health & safety law, and health & safety management systems. 

A1 - Principles of health & safety management

A2 - Principles of health & safety law

A3 - Criminal Law

A4 - Civil Law

A5 - Loss causation and incident investigation

A6 - Measuring and reviewing health and safety           

A7 - Identifying hazards, assessing and evaluating risk

A8 - Risk control

A9 - Organisational factors

A10 - Human factors

A11 - The role of health & safety practitioner

Unit B: Hazardous Agents in the Workplace

Unit B details all major aspects of managing chemical, biological, physical and physiological hazards in the workplace.

B1 - Managing Occupational Health

B2 - Identification, assessment & evaluation of hazardous substances

B3 - Control of hazardous substances

B4 - Monitoring and measuring

B5 - Biological agents

B6 - Physical agents - noise and vibration

B7 - Physical agents - radiation

B8 - Mental ill-health & dealing with violence & aggression at work

B9 - Musculoskeletal risks and controls

B10 - Work environment risks and controls

Unit C: Workplace and Work Equipment Safety

Unit C provides a thorough understanding of how to create and manage safe working environments, covering welfare, fire, dangerous substances, work equipment, electricity, construction, and transport. 

C1 - Workplace welfare requirements and specific workplace issues

C2 - Fire and explosion

C3 - Workplace fire risk assessment

C4 - Storage, handling, and processing of dangerous substances

C5 - Work equipment (general)

C6 - Work equipment (workplace machinery)

C7 - Mobile, lifting, access, and work at height equipment

C8 - Electrical safety 

C9 - Construction & works of a temporary nature - hazards and controls

C10 - Workplace transport and driving for work

Presentation

This training course provides an overview of the Penetrant Testing (PT) method for non-destructive examination of materials and welding, its objectives and principles.

Objectives

On completion of the training, students will be able to:

Understand the basic physical principles of liquid penetrant testing.

Know the testing procedure and the inspection process referred to testing materials and equipment.

Differentiate applications and the acceptance criteria applied.

Get familiar with the purposes of reference materials and/or blocks to ensure the quality of test performance and testing results.Program

Basic principle, capillary effect

Physical properties of the penetrant

Testing procedure

o Pre-cleaning

o Penetrant application

o Excess penetrant removal

o Developer application

o Inspection and recording

o Post-cleaning

Testing materials and equipment

o Penetrants

o Removal methods

o Developers

o Equipment

Applications and acceptance criteria

o Indications

o Test report

Reliability, quality of test performance

o Surface preparation and condition

o Types of penetrant materials and equipment used

o Penetrations and development time

o Viewing conditions

o The temperature of the test surface

o The material tested and flaws expected

o NDT personnel competence

o Safety issues

Certificate

On completion of the training program, the student will be awarded:

A Certificate of NDT – Penetrant Testing, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of NDT – Penetrant Testing is obtained after completion of the course and passing the online test.

Presentation

This training course provides an overview of the Ultrasonic Testing (UT) method for non-destructive examination of materials and welding, its objectives and principles.

Objectives

On completion of the training, students will be able to:

Understand the basic physical principles of ultrasonic testing.

Know the testing procedure and the inspection process referred to the equipment used.

Differentiate applications and the acceptance criteria applied.

Get familiar with the purpose of calibration and reference blocks to ensure the quality of test performance and test results.

Program

Basic principle

o Ultrasonic waves and propagation

o Ultrasonic pulse-echo principle

Equipment and testing materials

o Ultrasonic testing instruments

o Ultrasonic testing probes

o Coupling media

o Calibration and reference blocks

Testing procedure

o Surface preparation

o Scanning – ultrasonic testing techniques

o Testing parameters

o Examination

o Data presentation

Applications and acceptance criteria

o Scope

o Indication evaluation

o Acceptance criteria

o Test report

Reliability, quality of test results

o UT system performance

o NDT personnel competence

Certificate

On completion of the training program, the student will be awarded:

A Certificate of NDT – Ultrasonic Testing, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of NDT – Ultrasonic Testing is obtained after completion of the course and passing the online test.

Presentation

This training course provides a general introduction to welding, including an introduction to metallurgy, general information concerning welding, an overview of the electric arc processes commonly used in shipbuilding and details of welding inspection.

Objectives

On completion of the training, students will be able to:

Understand the nature and know the mechanical properties of metals; Understand the production process of steel and aluminium and the application of casting and forging processes.

Understand fundaments of fusion welding; Know how to determine heat input and preheat temperature; Understand the influence of the thermal cycle on weld microstructure and distortion; Know the general types of welding joints and the different welding positions

Know how to differ and recognize the arc welding processes used in shipbuilding; Understand the applicability and limitations of the different welding processes; Get familiar with common types of arc welding equipment and power sources

Know and apply the required activities in welding inspection; Determine and arrange the scope of inspection plan for different tasks; Know the different types of weld imperfections; Understand how to perform visual inspection of welding

Program

Module 1 – Introduction to Metallurgy

Module 2 – Welding Fundamentals

Module 3 – Arc Welding Processes

Module 4 - Welding Inspection

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Welding Fundamentals, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Welding Fundamentals is obtained after completing the course and passing the online test.

Presentation

This training course provides a general introduction to ship machinery, details of diesel engines, a description of piping systems in ship's engine rooms and an overview of marine auxiliary machinery such as pumps, compressors, purifiers, heat exchangers, etc.

Objectives

On completion of the training, students will be able to:

Know the different types and arrangements of ship machinery applied for ship propulsion, understand the main parameters of ship machinery and the basic propulsion power transmission principles, and know the conceptual requirements for reliable and safe work of ship propulsion.

Know the main parts of marine diesel engines and understand their functions, get familiar with the most common problems involving engine parts, and understand the basic requirements for the reliable and safe operation of diesel engines.

Know the different types of piping systems in the ships engine room, understand the purpose and the basic arrangement of systems.

Know the different types of auxiliary machinery found on board ships, understand their working principles and the basic requirements for reliable and safe work of auxiliary machinery.

Program

Module 1 – Ship Machinery

Overview of the different propulsion types: Low-speed diesel engine layout, medium-speed diesel engine layout, steam propulsion with HP and LP steam turbines, gas turbines propulsion, diesel-electric propulsion, combined layouts, dual fuel engines, nuclear propulsion plants

Diesel engines outline

High pressure and low-pressure steam turbines 

Gas turbine cycles

Module 2 – Engine Details

Cylinder heads

Cylinder liners

Pistons

Crosshead and connecting rods

Bearings

Crankshaft

Engine casing

Turbocharger

Module 3 – Engine Room Systems

Seawater system

Freshwater system

Fuel oil system

Lubricating oil system

Compressed air system

Exhaust system

Module 4 – Marine Auxiliary Machinery

Pumps: Centrifugal pumps, positive displacement pumps, reciprocating pumps

Separators

Heat exchangers

Air compressors and air receivers

Steering gear

Reduction gears

Shaft generator

Thrust bearing

Controllable pitch propeller

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Marine Engineering Fundamentals, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Marine Engineering Fundamentals is obtained after completing the course and passing the online test.

The old saying, greater the risk, greater the rewards has probably rung true for many of us in different stages and areas of life. However, still most people tend to avoid risks when possible, because they think that inaction is often safer than action. The belief is that taking a risk is “exposing oneself to the possibility of loss or injury in the hopes of achieving a gain or reward.” But the legendary boxer Muhammed Ali stated “He who is not courageous enough to take risks will accomplish nothing in life.” In this course, you will learn to mitigate risks and start taking calculated risks.

• Recognize the need for smart risk-taking and its 5 components

• Determine the strategies of smart risk-taking  

• List the types of risk-taking cultures

Social scientists have studied and designed leadership theories for decades to understand and explain how great leaders are made. They have compiled lists of leadership traits and constructed frameworks and models to illustrate the leadership phenomenon. And while these theories are detailed, thoroughly researched, and insightful, none provide “the” singular leadership model that works for every high-level manager aspiring to lead their team effectively and successfully.

What they do provide is an abundant source of leadership data that can be used to create your own flexible brand of leadership. Leaders face a wide range of tasks, responsibilities, and challenges—both anticipated and unexpected—every day.

Assembling a toolkit of leadership options that can address them is something smart leaders do. Let’s study the specifics of some core leadership theories and how you might use them in different business scenarios.

• Identify the Traits and Contingency theories

• Describe the Behavioral theory

• Explain the Transformational Leadership theory

How much time do you spend developing your leadership succession plan? As older leaders begin to retire at greater rates, the 2018 Deloitte Millennial Survey discovered that 65% of potential millennial leaders feel unprepared to take their places. Forbes reports that by 2025, 75% of the workforce will be made up of millennials. These statistics suggest that there’s a leadership crisis on the horizon. Designing a strategy and framework to direct leadership development is mission critical for every organization. Training—and retaining —emerging leaders in your company should be a top priority. Understanding what team members want and expect from an employer will help you develop the right programs and systems to keep your talent engaged in learning, growing, and contributing to your organization.

• Retain your talented resource   

• Design a leadership development framework   

• Create a culture of learning

In today’s corporate world, it is important for a leader to develop writing skill and create a personal brand. When you are able to write crisply and relevantly about topics you understand well, you will influence not only those in your organization but customers, industry peers, and potential clients too. Whether writing emails, business letters, online articles, or posting on social media, you have the ability to set yourself apart from other leaders if you can convey ideas in a way that clearly and powerfully persuades, motivates, or informs. In this lesson, you will learn how to plan, organize, and write business communications as well as create and manage your personal brand.

• Write clear and direct business communications 

• Build your personal brand

The majority of meetings should be discussions that lead to decisions.

 -Patrick Lencioni 

An important part of planning a successful meeting is deciding who should attend the meeting. In the previous course, we have learned that less is more. Invite only those persons who are necessary to achieve the vision and are committed to getting the work completed. Similarly, it is equally important to define and assign specific roles and responsibilities to the team members attending the meeting. This is a critical part of pre-planning. Careful planning ahead of time will result in less resentment, less time wasted, better decisions, and greater ownership of the process by each member of the team.

• State the different roles played in a meeting 

• Determine the roles and responsibilities of a meeting leader

Managers are often called to present to the groups of customers, cross-departmental teams, or in-house decision-makers. The process of crafting and delivering a presentation requires organizational skills, insight, technical abilities, and courage. Public speaking can be intimidating. But, by taking the time to methodically plan and execute the necessary details, you can be prepared and confident to deliver an effective presentation. This course will walk you through the steps you’ll need to plan and organize your topic, choose visual aids, consider technology tools, and practice delivering your speech. 

• Research, decide, and plan your presentation  

• Create a presentation with additional aid   

• Practice and make the presentation

Problems come in all shapes and sizes, and they are an inevitable part of business life. Instead of trying to avoid or ignore them, it’s better to accept them, find ways to solve them and learn from them. With the right perspective, problems can even be gateways to innovation. There are a variety of models and methods that can be used to identify, analyze, and implement effective solutions. In this lesson, we will look at a hybrid of the A3 model, 5 Whys, and Divergent/Convergent methods.

• Identify the eight steps of the A3 model  

• Assist your team in problem-solving

The virtual interview can be a challenging and difficult process if you don’t prepare properly. You may face many challenges, such as technological, ambience related issues. However, to convene a successful interview, it is important to how to overcome these challenges. Branding your company is also one the challenges you may face when conducting virtual interview. Home setup throws various set of challenges, which one must overcome to have successful virtual interview. In this course, you will learn to overcome the challenges faced in conducting a successful virtual interview. 

• Identify the requisites of a pre-interview process

• List best practices while conducting interview virtually

• Identify post interview actionable

Organizations are changing, and so are our offices. The new age millennials are shifting toward the virtual world. More and more organizations use virtual teams to meet corporate goals. This has created the need to determine how best to manage and lead these virtual groups. 

Traditional methods of managing on-site groups don’t work with remote workers, because virtual teams are most often composed of workers who are spread over a varied geographic and cultural expanse and communicate, for the most part, electronically. Future Workforce Report states that 63 percent of companies utilize virtual workers, but only 57 percent have standards in place to manage the process. 

In this lesson, you will learn to effectively guide teams that they rarely see face-to-face.

• Establish requirements 

• Build mutual trust with your virtual team 

• Communicate frequently with them

Leadership education is an ongoing process. Your success will increase when you invest time in studying leadership models and characteristics, reading about great leaders, putting your knowledge into practice, and then evaluating the results. It takes different skills and abilities to successfully lead small and large teams. In this course, you will get familiarized with many advantages and disadvantages, as well as the best practices to be adopted to lead small and large teams successfully.

• Identify the strengths and challenges of large and small groups

• Examine the best practices for leading small teams

• Examine the best practices for leading large teams

Over 50 years ago, a social psychologist Douglas McGregor of MIT published a book outlining his research of two contrasting management styles: Theory X and Theory Y.  

He argued that Theory X, based on hierarchy and power, was an outdated authoritarian “top-down” way of managing people. Theory Y, he proposed, was an improved, alternative method of management, one that was more participative and synergistic.

• Define Theory X and Y management styles 

• Describe Theory X and Y from the management’s and worker’s perspective 

• Differentiate between Theory X and Theory Y managerial styles

Sales effectiveness is the process of identifying and utilizing the right sales activities to generate the best sales outcomes. Your definition of a successful sale will depend upon your product, service, corporate goals, and objectives. Companies measure their effectiveness in a variety of ways: increased profit, new product sales, or shortened sales cycle. Successful sales organizations share a commitment to defining, measuring, and optimizing all of the components of their sales process in order to consistently achieve strategic goals. 

• Build an effective sales process   

• Measure your sales process  

• Practice the customer-centric sales approach