Course catalogue

"“Communication works for those who work at it.” 

-John Powell  

Upward communication flows from the lower level to the upper level of a hierarchy. For example, employees communicating with their immediate manager, the immediate manager communicating with their reporting manager, and so on up to the board of directors or owner of the company. This form of communication helps employees express their requirements, ideas, or goals. Managing upward communication is an art to be acquired if you are looking for a long-term career in your organization and wish to get ample opportunities to learn and grow. This course will help you communicate upward effectively.

Establish your interest in the organization  

Look for opportunities to contribute and think big 

Be yourself and do not encourage or be involved in manipulation 

Take ownership of your mistakes and avoid politics

LEARNING OBJECTIVES

The course will enable the participants to handle normal as well as critical operations i.e.
• Communication
• Planning
• Use of crane emergency equipment
• Various lift operations under pressure
• Choice of correct actions if unwanted incidents occur

CONTENT

Theoretical part:
• Laws and regulations
• The safety functions of the crane
• The safe operation of offshore cranes
• Human factors
Simulator exercises:
• Operational limitations of crane operations
• Communication during crane operations
• Preparation and planning of crane operations
• Internal transport on the installation
• Loading and unloading supply vessels
• Transport of personnel
• Crane operation on various installations (fixed/ floating)

LEARNING PROCESS

This course is designed to enable crane operators/trainees on various installations the knowledge, understanding and skills within emergency situations of crane operations.

This is achieved through in-depth exercises on a full scale crane DNV GL Class A simulator, supported by a program of lectures and instruction.

The theory will cover communications, procedures, crane safety systems and operational scenarios at various installations during different weather conditions.

SPECIAL INFORMATION

References: NORSOK R003

The course can be personalised to suit company specific needs e.g. the use of specific installations and selected scenarios.

CERTIFICATE

Certification of attendance will be issued upon successful completion of the course.

This course combines self-study by e-learning and classroom training with demonstrations and examples which is useful when working in explosive atmospheres.

This course is made for personnel involved in selection, erection, inspection and maintenance of equipment for potentially explosive atmospheres.

The courses give an introduction and repetition in different subjects treated in the relevant IEC 60079 Standards (NEK EN 60079).

You want to develop a team that feels comfortable approaching you with new ideas, suggestions for improvements, and even their personal challenges. You want your clients to know that you are genuinely interested in hearing their concerns and ideas. And you want your superiors and peers to see you as someone who encourages innovation and open communication in your department. Working to improve your active listening will take patience and practice. But if you learn how to put this powerful communication skill to work for you, you’ll discover that the benefits are well worth the effort.

• Define active listening

• Confirm your understanding of the meeting

• Pay attention to body language

Leaders must focus on developing their ability to be more agile and strategic – within an environment of constant change. They should explore tools that can be leveraged to achieve the goal. Good agile leaders make sure that their teams identify the desired long-term goals, and then work backward from these to identify all the conditions that must be in place for the goals to occur.

• Define the theory of change and identify factors impacting the change

• Enlist 5 types of organizational change and successful ways to implement them

• Apply strategies which help in creating an organization that is always ready for change

If you want to unleash the power of your diverse team, you must also foster inclusivity. Your team members are more likely to contribute their unique perspectives and experiences when they feel welcomed and respected within the group. Inclusion is a team-wide endeavor, and you must be the leader. Helping team members find common ground and at the same time learning about and respecting each other’s differences is the key to creating an inclusive work environment that will leverage both talents and abilities of your diverse team.

• Identify the importance of managing diversity

• Enlist tips for building a strong team

• Explore the strategies of managing diversity

Your success as a leader isn’t dependent upon how much technical knowledge, business expertise, or years of industry experience you have. If you want to achieve goals consistently, build strong, collaborative teams, and establish solid relationships with colleagues, superiors, and clients, then you need Emotional Intelligence (EQ). Emotional Intelligence, also known as Emotional Quotient (EQ) is the ability to properly gauge your emotions as well as the emotions of others in all situations, use proper judgment and behave appropriately for the desired outcome. In other words, EQ is the ability to identify your emotions, and those of others, and use that knowledge to make the best decisions, regardless of the circumstances.

• Define EQ 

• Describe the four components of EQ 

• Use tips and techniques to develop your EQ

Making your hires successful requires a lot of work. There is a science to identify talent that matches the needs and culture of your organization. The process of interviewing candidates based on behavioral questions is a proven way of pinpointing the best-qualified applicants. In this course, we will review the whys and hows of using this popular interviewing practice so that you can make the most of its benefits.

• Determine what behavioral interview is   

• Enlist steps to prepare for the behavioral interview   

• Create questions using STAR model   

• Conduct behavioral interviews

Conflict always creates uneasiness in the minds of employees and organizations. Conflict can involve sore emotions and impend relationships. Leaders experience the same emotional distress while handling a conflict situation. The most difficult situation a leader deals with is conflict management. It is observed that ill-managed conflict creates huge costs in the form of time expenditure, higher attrition, legal implications, etc. It also lowers productivity. When people are involved in conflict, they begin to recoil, stop sharing information, and take fewer risks. The result can be poor decision making. Low morale and strained working relationships can cause stress and drain employees’ energy to focus on being creative and productive. In this lesson, you will learn to deal with situational conflict.

• Identify the five stages of organizational conflict  

• Name the five styles of conflict management   

• Interpret when to use the different styles of conflict management

One of the most important leadership roles is a mentor. You are responsible for teaching your employees how to achieve goals, make better decisions, solve problems, and advance their careers. Without formal training in this area, how do you coach or mentor these skills? This course will introduce you to employ a model, built on four simple techniques. By employing these techniques, you will strengthen your coaching skills and develop your team members’ potential.

• Help your team set the goal as per the GROW model 

• Provide assistance in gauging the available options 

• Get your team commit to specific actions to help them make progress

Your success as a businessperson will be greatly affected by the professional relationships you cultivate. Interpersonal skills are the cornerstone of developing these associations, so it is important to assess your abilities to communicate clearly and empathetically and to listen well. The most effective and satisfying relationships are based on a genuine and mutual desire to get to know and help others. When you focus on adding value to your business connections, you will build a network that is both personally satisfying and professionally beneficial.

• Identify foundational skills required to build a strong interpersonal relationship

• Develop methods of building business partnerships

• Enlist keys to networking

The content follow the syllabus issued from IWCF.

• General well control principles
• Risk assessment
• Hydrostatic pressure
• Formation pressures
• Primary & secondary well control
• Well control equipment
• Subsea and surface equipment
• Well barrier concept
• Kick causes
• Kick detection
• Influx characteristics and behavior
• Well control methods
• Inflow testing

This course combines self-study by e-learning and classroom training with demonstrations and examples which is useful when working in explosive atmospheres.

The course is suitable for personnel who should have an introduction in potentially explosive areas, marking, equipment, and requirements.

Participants will be introduced to the relevant parts of the NEK 420, IEC 60079 standard (NEK EN 60079-standards) as well as national adaptations where relevant.

Presentation

This training course describes the various elements of the ship's structure, the loads acting on the structure and the required strength of the ship's structure to sustain such loads.

Objectives

On completion of the training, students will be able to:

Know the typical structural arrangements of different ship types. Understand stiffened panels as the fundamental structural units in ship structures and know the different framing systems used in ship construction

Know the different types of loads acting on the ship's structure and understand the static sea pressure and the wave induced dynamic sea pressure. Understand the concept of net loading on the ship's structure, shear forces and bending moments. Get familiar with fatigue loads

Understand the stresses on ship's structure including longitudinal stresses on hull girder, stresses on primary supporting structure and local stresses and the strength of the ships structure. Get familiar with fatigue strength and understand the corrosion and the net scantling approach.

Program

Module 1 – Elements of Ship Structure

Main ship types

Materials used in shipbuilding

Structural elements: Plating, profiles, stiffened panels, midship section, web frame

Framing systems: Longitudinal framing, mixed framing, transverse framing

Breakdown of ship structures: Double bottom, side shell, deck, bulkheads, engine room structure, peak tanks

Module 2 – Loads on Ship Structure

Classification of loads acting on ship structure

Static and dynamic loads

Sea pressure

Internal loads

Net load on structure

Bending moment and shear force

Alternate loading condition

Module 3 – Strength of Ship Structure

Ship structural strength

Stress classification

Spreading of loads through the ships structure

Hull girder strength

Strength of primary structure

Finite element modelling analysis

Strength of plates and stiffeners: Stress check, section modulus, buckling strength

Fatigue strength

Corrosion of ship's structure, consequences of general corrosion

Net scantling approach

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Ship's Structure Fundamentals, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Ship's Structure Fundamentals is obtained after completing the course and passing the online test.

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics.

Effective remote working requires greater self-control and discipline to avoid the boundaries between work and personal life becoming blurred. Research has shown that, in general, homeworkers tend to work longer than office workers and this increases with the use of technology. Homeworkers do benefit from greater working time autonomy, but how effectively this is applied depends on the discipline of the individual.

The ‘Effective Remote Working’ bundle includes 3 months access to 10 online courses and over 7 hours of eLearning.  

• Management of Change

• Lone Working (Employees)

• Smart Workplaces: Responsible Social Media for Team members

• Business Writing: E-Mail Techniques

• AEC Success: Effective Decision Making

• Webinars – Conducting a Web-based Presentation

• ABCs of Managing Time & Effort: The 80/20 Way

• Smart Time Management: 7 Steps to Regaining Control of Your Day

• 3-way Communication

• Smart Customer Service 3: Effective Verbal and Nonverbal Communication

E-læringskurset gir deg en opplevelsesrik og praktisk opplæring i den digitale notatblokken OneNote 2016. En kombinasjon av videoer, teori, eksempler, oppskrifter og tester gjør det enkelt å lære seg de nye funksjonene og verktøyene. E-læringskurset inneholder 52 opplæringsvideoer.

E-læringskurset er tilpasset Office 365.

Testene i e-læringskurset måler kunnskap før, under og etter opplæringen. Når ettertesten er bestått får du tilgang til et kursbevis i PDF-format som enkelt kan lagres eller skrives ut.

Innhold:

- Før du starter

- Notater

- Innholdselementer

- Outlook

- Søking

- Delte notatblokker

- Mobilappen

E-læringskurset gir deg en opplevelsesrik og praktisk opplæring i Outlook 2013. En kombinasjon av videoer, teori, oppskrifter, oppgaver og tester gjør det enkelt å lære seg de nye funksjonene. E-læringskurset inneholder 43 opplærings-videoer.

Course Content

- Sending av meldinger 

- Behandling av meldinger 

- Kalender 

- Personer 

- Oppgaver og notater

E-læringskurset gir deg en opplevelsesrik og praktisk opplæring i presentasjonsprogrammet PowerPoint 2016. En kombinasjon av videoer, teori, oppskrifter, oppgaver og tester gjør det enkelt å lære seg de nye funksjonene og verktøyene. En komplett e-læring med både grunnleggende og videregående emner. E-læringskurset inneholder 82 opplæringsvideoer.

E-læringskurset er tilpasset Office 365.

Testene i e-læringskurset måler kunnskap før, under og etter opplæringen. Når ettertesten er bestått får du tilgang til et kursbevis i PDF-format som enkelt kan lagres eller skrives ut.

Innhold:

- Før du starter

- Utforming

- Tekst

- Bilder

- Figurer

- SmartArt-grafikk

- Diagram

- Tabeller

- Medier

- Framvisning

Presentation

This training course composed of 2 modules provides an overview of the requirements of the Ballast Water Management International Convention and the technical aspects related to the ballast water treatment equipment.

Objectives

On completion of the training, students will be able to:

Understand the background of the Ballast Water Management Convention, its structure and the most important regulations

Know the difference between the ballast water exchange and the performance standards

Understand the role of all stakeholders and actors

Be familiar with the approval, inspections, commissioning and tests of Ballast Water

Management systems

Understand the survey and certification requirements

Be familiar with the different technologies used and the installation requirements

Program

Module 1 – BWM Regulatory Aspects

Background

The Ballast Water Management Convention

Duties of the main stakeholders 

Ballast Water Management Standards

USCG Position 

Module 2 – BWM Technical Aspects

BWM Surveys

International Ballast Water Management Certificate

BWM System Approval

Sampling

Ballast water treatment systems technologies

Ballast water treatment systems installation

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Ballast Water Management, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Ballast Water Management is obtained after completion of the course and passing the online test. 

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their efforts on acquiring new customers, but only 18% surveyed focus on retaining existing customers. Another survey revealed that companies who increase their customer retention rates by 5%, increase their profits by at least 25% and often more. 

These statistics make it clear that loyal customers help drive a company’s growth and profitability. The key to keeping your customers satisfied and loyal to your organization is excellent customer service.   

In this lesson, you will learn how to build relationships of trust and appreciation.

• Recognize the value of customer service 

• Serve external customers 

• Serve internal customers